Refunds & Returns

Returns & Refunds Policy

Last updated: [06/02/2026]

At Mallow Maison, we take pride in the quality and craftsmanship of our designs. This policy outlines our returns and refunds process in accordance with Australian Consumer Law.

Australian Consumer Law

Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product:

  • Has a major fault
  • Is not as described
  • Is unsafe
  • Is significantly different from the sample or images shown
  • Does not function as intended

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

Change of Mind

We do not offer returns or refunds for change of mind, including but not limited to:

  • Deciding you no longer want the item
  • Ordering the wrong item
  • Colour or style preferences
  • Incorrect measurements chosen

Please choose carefully before purchasing.

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 7 days of delivery at:

hello@mallowmaison.com

Include:

  • Your order number
  • A clear description of the issue
  • Photos or video evidence where applicable

Once assessed, we will offer a repair, replacement, or refund, depending on the nature of the issue and in line with Australian Consumer Law.

Items Not as Described

If the product you receive is not as described or differs materially from what was shown on our website, please contact us within 7 days of delivery.

We will review the matter and arrange an appropriate resolution in accordance with Australian Consumer Law.

Return Conditions

Where a return is approved:

  • Items must be returned in original condition, unused, and in original packaging where reasonably possible
  • Return instructions will be provided once your request is approved
  • We recommend using a tracked shipping service for returns

Mallow Maison is not responsible for returns lost in transit.

Return Shipping Costs

  • If the return is due to a fault, damage, or error on our part, we will cover reasonable return shipping costs
  • If a return is approved for any other reason (where applicable), return shipping costs are the responsibility of the customer

Refunds

Once your return is received and inspected:

  • Approved refunds will be processed to the original payment method
  • Please allow 5–10 business days for the refund to appear, depending on your payment provider

Shipping fees are non-refundable unless required under Australian Consumer Law.

Sale Items

Sale items are subject to the same rights under Australian Consumer Law.
However, we do not offer refunds for sale items due to change of mind.

Contact Us

For any questions regarding returns or refunds, please contact:

hello@mallowmaison.com